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    by: Ron Zemke, Chip Bell

    Categories
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    General Nonfiction
    Knock Your Socks off Service Recovery

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    Knock Your Socks off Service Recovery

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    Knock Your Socks off Service Recovery

    Knock Your Socks off Service Recovery

    By: Ron Zemke

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    Published
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    Overview

    Publisher Description

    Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to...

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