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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

by: Joseph A. Michelli

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Overview

Publisher Description

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best lead...

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