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    Categories
    Textbook/Educational Curriculum
    College & Above

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    Assessing Service Quality

    Assessing Service Quality

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    Assessing Service Quality

    Assessing Service Quality

    By: Peter Hernon

    by: Peter Hernon, Ellen Altman, Robert E. Dugan

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    Published
    Drafts

    Overview

    Publisher Description

    Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and ac...

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