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    A Guide to Computer User Support for Help Desk and Support Specialists

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    A Guide to Computer User Support for Help Desk and Support Specialists

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    A Guide to Computer User Support for Help Desk and Support Specialists

    A Guide to Computer User Support for Help Desk and Support Specialists

    By: Fred Beisse

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    Overview

    Publisher Description

    This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.