*See photos for some corner wear on the cover Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization. This book is about practical application of how to deliver the right service for your clients. Drawing from his experience with Disney and several other organizations, David Reed has provided a great guide that can be implemented by every person on your team. Once you read A Culture of Service, you'll want to provide a copy for each team leader, supervisor, manager and others responsible for taking care of your customers.