Robert A. Caro

Heavy Paperback (2 to 4 lbs)

Texas

The Years of Lyndon Johnson III

Describes the future president's career in the U.S. Senate, from breaking the southern control of Capitol Hill to passing the first civil rights legislation since Reconstruction.

Master of the Senate

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Elizabeth George

Heavy Hardcover (2 to 4 lbs)

Just One Evil Act

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Bill Estes

Essential How-To Guide for the RV Owner

This new edition of The RV Handbook is for all types of RV enthusiasts - from a first-time buyer or renter to the most seasoned RV traveler. Packed with valuable information, checklists, photos, and charts, the guide tells you how to: buy an RV; avoid the single most common mistake novice RVers make; select a towing vehicle; avoid RV repair scams; benefit from technical trends in RV manufacturing; correct the bad towing habit that plagues even experienced RVers; and prevent explosive propane situations. With hundreds of proven RV tips, tricks, and techniques, this expanded handbook tells how to buy, maintain, and optimize RVs, saving both money and time.

The RV Handbook

c33d0457-1593-4611-98d0-0eee7dc4270a-0

Sunzi

A manual on the rational planning and conduct of military operations written over two millennia ago in China.

The Art of War

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Kelly McDonald

Light Hardcover (1 lb or less)

How to Delight and Engage the Customers Your Competitors Don't Understand

Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. A detailed guide to core customer groups including women, the five generations (matures, Boomers, Gen X, Gen Y and Gen Z), racial and ethnic segments, such as Hispanics and African-Americans, as well as those who are defined by key lifestyle and life-stage attributes Includes onsumer insights that will help business leaders deliver a better business experience with every customer You cannot control the economy, the stock market or the costs of goods and labor. But you can control your organization's customer service. It's an empowering thought. Customer service is 100% in your control at all times and it's more important than ever.

Crafting the Customer Experience for People Not Like You

00320f0e-b4a7-4699-925f-cb06a186175f-0

Dust cover is torn in several spots. Book club edition

Way of the Pilgrim

Government

This fifth edition is a comprehensive, comparative exploration of the political and policy-making roles of public bureaucracies in nations around the world. It offers an extensive, documented, comparative analysis stressing the effects of politics and organized interests on bureaucracy. T his edition contains a new chapter on administrative reform, more material on administration in developing countries, more coverage of the European Union and more discussion of international bureaucracies. Revision has taking into account the wealth of literature that has emerged in recent years on the topic.

The Politics of Bureaucracy

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Raymond E. Feist

Light Paperback (1 lb or less)

Book One of the Darkwar Saga

A portent of annihilation awakens the powerful sorcerer Pug in the dead of night—a dread vision warning of a vast and terrible army descending upon the exposed heart of Midkemia. Even the formidable might of the Tsurani Empire will not beat back the alien invaders. And in far Stardock town, two boys—untrained, unready, and barely come of age—will be called upon by the mysterious Conclave of Shadows to confront a sinister plot that implicates even the highest-ranking nobles in the land. For a nightmare of treason, intrigue, and murder is brewing among an ancient Brotherhood of Death—a clan of merciless assassins whose name is spoken only in fearful whispers . . .

Flight of the Nighthawks

c5904e97-045b-4346-8d75-3e1199359458-1

Donald Kagan

Frank M. Turner

Steven E. Ozment

History

Volume I: To 1750 For introductory-level survey courses in Western Civilization and European History and Civilization; or a supplemental text in Art History or other basic cultural history survey courses. This highly visualbriefsurvey of Western civilization provides an exceptionally balanced survey of the political, social, and cultural development of Western civilization-its strengths and weaknesses, and the controversies surrounding it. The Teaching & Learning Classroom edition of the highly successfulThe Western Heritage, Ninth Editionprovides your students with the most help available in reading, thinking, and applying the material they are learning in the text and in lecture. A series of pedagogical aids, in text and out of class study companions, as well as complete instructor presentational and assessment support makes this text the perfect choice for those looking to make history come alive for their students.

To 1740

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Elrud Ibsch

English

Proceedings of the Second IGEL-Conference (1989)

Empirical Studies of Literature

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Carol Kimball

Art, Music, Drama/Theater

(Vocal Collection). With 45 songs by 22 composers, this is the most comprehensive single volume of art songs composed by women ever published. It includes biographical information about the composers and historical information about each song, with songs in English, French, German and Italian. Contents: AMALIA: Auf dem Land und in der Stadt * BEACH: Three Browning Songs * LILI BOULANGER: Reflets * NADIA BOULANGER: Le Couteau * CACCINI: Per la piu vaga e bella * CHAMINADE: Ecrin * Mignonne * Mots d'amour * COLBRAN: Povero cor tu palpiti * La speranza al cor mi dice * FANNY MENDELSSOHN: Fruhling * Morgenstandchen * Nachtwanderer * Suleika * Warum sind denn du Rosen so blass * HOLMES: A Trianon * HOWE: Velvet Shoes * LANG: Den Abschied schnell genommen * Ob ich manchmal Dein gedenke * LEHMANN: There are fairies at the bottom of our garden * ALMA MAHLER: Bei dir ist es traut * Ich wandle unter Blumen * Laue Sommernacht * Die stille Stadt * MALIBRAN: Les Brigands * La Voix qui dit: Je t'aime * POLDOWSKI: Colombine * L'heure exquise * REICHARDT: Se non piange un infelice * Unruhiger Schlaf * SCHROTER: An den Abendstern * CLARA SCHUMANN: Er ist gekommen in Sturm und Regen * Ihr Bildnis * Liebst du um Schonheit * Lorelei * Mein Stern * STROZZI: Spesso per entro al petto * VIARDOT: Die Beschworung * Les Filles de Cadix * Fleur dessechee * VIEU: La Belle au Bois dormant * VON ARNIM: Aus Faust * Ein Stern der Lieb' am Himmelslauf

Women Composers - a Heritage of Song: Low Voice Edition - Hal Leonard Vocal Library

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Tom Clancy

Steve Pieczenik

Jeff Rovin

In the newly unified Germany, old horrors are reborn.

It is the beginning of Chaos Days, a time when Neo-Nazi groups gather to spread violence and resurrect bad dreams. But this year, Germany isn't the only target. Plans are afoot to destabilize Europe and cause turmoil throughout the United States.

Paul Hood and his team, already in Germany to buy technology for the new Regional Op-Center, become entangled in the crisis. They uncover a shocking force behind the chaos -- a group that uses cutting-edge technology to promote hate and influence world events.

Games of State

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Walter Walker

Hardcover (1 to 2 lbs)

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY" THE SACRAMENTO BEE"
In the tradition of Scott Turow, William Landay, and Nelson DeMille, "Crime of Privilege" is a stunning thriller about power, corruption, and the law in America--and the dangerous ways they come together.
A murder on Cape Cod. A rape in Palm Beach.
All they have in common is the presence of one of America's most beloved and influential families. But nobody is asking questions. Not the police. Not the prosecutors. And certainly not George Becket, a young lawyer toiling away in the basement of the Cape & Islands district attorney's office. George has always lived at the edge of power. He wasn't born to privilege, but he understands how it works and has benefitted from it in ways he doesn't like to admit. Now, an investigation brings him deep inside the world of the truly wealthy--and shows him what a perilous place it is.
Years have passed since a young woman was found brutally slain at an exclusive Cape Cod golf club, and no one has ever been charged. Cornered by the victim's father, George can't explain why certain leads were never explored--leads that point in the direction of a single family--and he agrees to look into it.
What begins as a search through the highly stratified layers of Cape Cod society, soon has George racing from Idaho to Hawaii, Costa Rica to France to New York City. But everywhere he goes he discovers people like himself: people with more secrets than answers, people haunted by a decision years past to trade silence for protection from life's sharp edges. George finds his friends are not necessarily still friends and a spouse can be unfaithful in more ways than one. And despite threats at every turn, he is driven to reconstruct the victim's last hours while searching not only for a killer but for his own redemption.
Praise for "Crime of Privilege"
"Twisting, engrossing, irresistible."--William Landay, author of "Defending Jacob"
"Stunning . . . an outstanding crime story."--"Library Journal "(starred review)
"A terrifically entertaining race of a read . . . jam-packed with intelligence, insight, morality and heart. Top-notch and highly recommended "--John Lescroart
"A gripping thriller . . . an unsettling, multilayered look at the insidious symbiosis between power and corruption."--"Maclean's"
"A legal thriller and a murder mystery cloaked in pure enjoyment . . . The author's wit, dry and cutting, is razor-sharp."--"Bookreporter"
" "
"An engaging, very well-paced novel . . . exciting and unpredictable.""--Examiner.com"

Crime of Privilege

5dbfd452-8949-4a94-b17d-8dbf987140a8-1

Fast Scrapbooking

Jack Mitchell

STILL the Proven Way to Personalize Sales and Achieve Astounding Results

A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. "We shower our customers with attention. There's no doubt in my mind that our philosophy can be applied to selling just about anything -- from aircraft engines to beanbags." (Jack Mitchell) The only way to stay in business is with customers, and Jack Mitchell knows how to attract them, and how to keep them. He has a deceptively simple but winning relationship approach to customer service -- that a relationship is at the heart of every transaction. Jack's business philosophy is based on "hugs" -- personal touches that impress and satisfy the customer, such as: -- Remembering the name of your customer's dog -- Calling a customer to make sure he's satisfied after a purchase -- Having a "kids' corner" with TV, books, and treats -- Knowing your customers golf handicap -- Introducing customers to business contacts -- Letting your customer use your office to make a personal phone call This is a proven theory -- hugging works! Mitchells/Richards achieves among the highest margins in its industry, as well as amazing customer loyalty. Complete with anecdotes that exemplify outstanding customer service, Hug Your Customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service has become the difference between success and failure, Hug Your Customers shows how Jack's one-of-a-kind philosophy brings the results you're looking for.

Hug Your Customers

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Robert A. Portnoy

What Every Leader Should Know about People

Leadership

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Guy MacLean Rogers

Paperback (1 to 2 lbs)

The Ambiguity of Greatness

For nearly two and a half millennia, Alexander the Great has loomed over history as a legend-and an enigma. Wounded repeatedly but always triumphant in battle, he conquered most of the known world, only to die mysteriously at the age of thirty-two. In his day he was revered as a god; in our day he has been reviled as a mass murderer, a tyrant as brutal as Stalin or Hitler.

Who was the man behind the mask of power? Why did Alexander embark on an unprecedented program of global domination? What accounted for his astonishing success on the battlefield? In this luminous new biography, the esteemed classical scholar and historian Guy MacLean Rogers sifts through thousands of years of history and myth to uncover the truth about this complex, ambiguous genius.

Ascending to the throne of Macedonia after the assassination of his father, King Philip II, Alexander discovered while barely out of his teens that he had an extraordinary talent and a boundless appetite for military conquest. A virtuoso of violence, he was gifted with an uncanny ability to visualize how a battle would unfold, coupled with devastating decisiveness in the field. Granicus, Issos, Gaugamela, Hydaspes-as the victories mounted, Alexander's passion for conquest expanded from cities to countries to continents. When Persia, the greatest empire of his day, fell before him, he marched at once on India, intending to add it to his holdings.

As Rogers shows, Alexander's military prowess only heightened his exuberant sexuality. Though his taste for multiple partners, both male and female, was tolerated, Alexander's relatively enlightened treatment of women was nothing short of revolutionary. He outlawed rape, he placed intelligent women in positions of authority, and he chose his wives from among the peoples he conquered. Indeed, as Rogers argues, Alexander's fascination with Persian culture, customs, and sexual practices may have led to his downfall, perhaps even to his death.

Alexander emerges as a charismatic and surprisingly modern figure-neither a messiah nor a genocidal butcher but one of the most imaginative and daring military tacticians of all time. Balanced and authoritative, this brilliant portrait brings Alexander to life as a man, without diminishing the power of the legend.

Alexander

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Troy Denning

A young peasant rescues a princess from a giant, only to find that her father is the real problem

The Ogre's Pact

648d8d84-8001-41ca-bf73-43ba442cb95c-1

Hal Lindsey

Carole C. Carlson

The Terminal Generation

f1e435a3-c3b0-4809-af2a-a5c4aedbbddd-0

Al Siebert

Master Change, Thrive under Pressure, and Bounce Back from Setbacks

A renowned psychologist and author of The Survivor Personality offers practical, inspiring strategies and techniques for turning life around by enhancing energy, encouraging positive emotions, and developing a talent for serendipity. Original.

The Resiliency Advantage

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Tracie Peterson

A collection of three best-selling novels in the Yukon Quest series--Treasures of the North, Ashes and Ice, and Rivers of Gold--features characters that are faced with critical decisions, struggles, and tests of faith. 50,000 first printing.

Yukon Quest

9f8af5e6-b512-4ce8-b017-892b8d3a7cf7-1

Robert A. Divine

T. H. H. Breen

George M. Fredrickson

R. Hal Williams

Ariela J. Gross

H. W. Brands

Combined Volume (Penguin Academics Series)

The American Storypresents a balanced and manageable overview of the United States as an unfolding story of national development, integrating social and political history into a coherent and compelling narrative.   Acknowledging the nation's rich diversity of class, race, gender, and ethnicity, this edition tells the story of the people who, through their collective and individual endeavors, have shaped the past through the demands historical events placed on them. This text, based on the bestsellingAmerica Past and Present, is presented in a highly affordable Penguin Academic format.

The American Story

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Dragondoom

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Paul Rogat Loeb

A Citizen's Guide to Hope in a Time of Fear

More relevant than ever, this seminal collection of essays encourages us to believe in the power of ordinary citizens to change the world

In today's turbulent world it's hard not to feel like we're going backwards; after decades of striving, justice and equality still seem like far off goals. What keeps us going when times get tough? How have the leaders and unsung heroes of world-changing political movements persevered in the face of cynicism, fear, and seemingly overwhelming odds? In The Impossible Will Take a Little While, they answer these questions in their own words, creating a conversation among some of the most visionary and eloquent voices of our times. Today, more than ever, we need their words and their wisdom.

In this revised edition, Paul Rogat Loeb has comprehensively updated this classic work on what it's like to go up against Goliath -- whether South African apartheid, Mississippi segregation, Middle East dictatorships, or the corporations driving global climate change. Without sugarcoating the obstacles, these stories inspire hope to keep moving forward.

Think of this book as a conversation among some of the most visionary and eloquent voices of our times -- or any time: Contributors include Maya Angelou, Diane Ackerman, Marian Wright Edelman, Wael Ghonim, VÃ¡av Havel, Paul Hawken, Seamus Heaney, Jonathan Kozol, Tony Kushner, Audre Lorde, Nelson Mandela, Bill McKibben, Bill Moyers, Pablo Neruda, Mary Pipher, Arundhati Roy, Dan Savage, Desmond Tutu, Alice Walker, Cornel West, Terry Tempest Williams, and Howard Zinn.



The Impossible Will Take a Little While

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Dragon and the Hero Books

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