John E. Bauer

Grace L. Duffy

Russ Westcott

Light Hardcover (1 lb or less)

North Dakota

The Quality Improvement Handbook

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James P. Russell

Heavy Hardcover (2 to 4 lbs)

The ASQ Auditing Handbook

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Nancy R. Tague

Heavy Paperback (2 to 4 lbs)

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.

The Quality Toolbox

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H. Fred Walker

The Certified Quality Inspector Handbook

f453b664-7edf-457b-8da9-8aaa3dd11cb2-0

Charles A. Cianfrani

Joseph J. Tsiakals

Jack West

Oversized Hardcover (4 to 6 lbs)

2008 Explained

?This book explains the meaning and intent of the requirements of ISO 9001:2008 and discusses the requirements as they relate to each product category. Where appropriate, it elaborates on why the requirements are important. It includes a list of typical audit-type questions that an organization may use to appraise compliance with the requirements. New in this third edition are recommendations for implementation. While some implementation guidance was provided in earlier editions, they had focused on achieving understanding of the requirements. Each clause now has a section on tips for implementation. There is also a completely new chapter devoted to the implementation of a quality management system, as well as new chapters on auditing the process-based quality management system and sector applications. Written by authors with well over 100 years of experience in quality management systems deployment in a wide variety of manufacturing and service environments, both for profit and not for profit, this book addresses the needs of the following: Organizations seeking a general understanding of the contents of ISO 9001:2008 Organizations desiring guidance to ensure that their ISO 9001:2000 quality management system also meets the new version Organizations considering the use of ISO 9001:2008 as a foundation for the development of a comprehensive quality management system Educators who require a textbook to accompany a training class or course on ISO 9001:2008 Auditors who desire to increase their level of auditing competenceYou need no other resource for ISO 9001:2008, as this book contains the exact text of the standard and also the exact definitions of ISO 9000:2005!

ISO 9001

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I must have enjoyed this book so much that I purchased 2 of them! 

Dennis R. Arter

Light Paperback (1 lb or less)

This book is an excellent reference for learning and applying basic quality auditing principles. Examples and checklists throughout the book help make this one of the best single-source reference guides. Quality practitioners, registrars, and those preparing for certification exams will find this book to be a useful tool. the new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system, including ISO 9001, GMP, automotive, and others.

Quality Audits for Improved Performance

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Larry Wilson

Gary A. Higbee

Paperback (1 to 2 lbs)

Rethinking Traditional Safety Management Paradigms

Inside Out

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Curtis D. Frye

Set of 3 books. Microsoft word, excel and access guides 

Oversized Paperback (4 to 6 lbs)

Electives

"With this full color, no-nonsense guide, you'll learn the quickest ways to solve a problem or learn a skill with Microsoft Excel 2010. Easy-to-follow steps and concise, straightforward language make learning plain and simple!"--Resource description page.

Microsoft® Excel® 2010

b278a09d-bed4-48bb-9be7-93a89ca83aa8-0

Jonathan Kellerman

Jesse Kellerman

A Novel

When the daughter of a once-respected psychology professor insists her father has been murdered, Clay Edison, a former athlete turned coroner's investigator, follows a twisted trail of scandal and violence.

Crime Scene

44b27644-65bc-4f9a-b785-63117dac32ac

Debbie Macomber

After serving two years in prison, Shay Benson, who is determined to start fresh, finds friendship with widowed pastor Drew Douglas, who teaches her how to trust again, but when her brother returns to town it may undo her new life.

Any Dream Will Do

31e13fb8-f04a-46cf-9bdb-0c45584c839b-1

Fern Michaels

When her seven-year-old nephew, a hemophiliac, mysteriously disappears during their camping trip, pediatrician Lorrie Ryan races against time to find the missing boy with the help of FBI agent Stuart Saunders.

Picture Perfect

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Moving away from her oppressive parents in the hopes of taking charge of her own life, Beth takes a job as a school music teacher and initially resists her attraction to a tattooed mechanic who is the epitome of everything her conservative parents fear.

If Not for You

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Jane Green

Struggling with a fatalistic view about aging and friends who desperately cling to youth, Gabby recklessly forges a long-distance friendship with a younger man in spite of her happy family life and finds the relationship threatening everyone she loves. By the best-selling author of Another Piece of My Heart. 125,000 first printing.

Tempting Fate

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Danielle Steel

Accidental Heroes

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The New York Times bestselling author of Falling presents a warm, wise, and wonderfully vivid novel about a mother who asks her three estranged daughters to come home to help her end her life. Ronni Sunshine left London for Hollywood to become a beautiful, charismatic star of the silver screen. But at home, she was a narcissistic, disinterested mother who alienated her three daughters. As soon as possible, tomboy Nell fled her mother's overbearing presence to work on a farm and find her own way in the world as a single mother. The target of her mother's criticism, Meredith never felt good enough, thin enough, pretty enough. Her life took her to London--and into the arms of a man whom she may not even love. And Lizzy, the youngest, more like Ronni than any of them, seemed to have it easy, using her drive and ambition to build a culinary career to rival her mother's fame, while her marriage crumbled around her. But now the Sunshine sisters are together again, called home by Ronni, who has learned that she has a serious disease and needs her daughters to fulfill her final wishes. And though Nell, Meredith, and Lizzy have never been close, their mother's illness draws them together to confront the old jealousies and secret fears that have threatened to tear these sisters apart. As they face the loss of their mother, they will discover if blood might be thicker than water after all...

The Sunshine Sisters

d2293c3d-2fce-4f03-a51b-bd27f74e232d-1

Delia Owens

In Where the Crawdads Sing, Owens juxtaposes an exquisite ode to the natural world against a heartbreaking coming of age story and a surprising murder investigation. Thought-provoking, wise, and deeply moving, Owens's debut novel reminds us that we are forever shaped by the children we once were, and that we are all subject to the beautiful and violent secrets that nature keeps.

Where the Crawdads Sing

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Perseus

Hardcover (1 to 2 lbs)

Succeed at the Speed of Life

In today's ultra-competitive, breakneck world, getting superior results at the fastest rate possible is critical to success. But the hectic speed of life can make it easy to become sidetracked by things that cloud our sense of priority, making us less effective. Strategic Acceleration: Succeed at the Speed of Life presents a methodology that will help you get clear, stay focused, and efficiently execute relevant, high-value activities that bring you the results and success you want--faster.

Tony Jeary's Strategic Acceleration method resulted from his obsession with studying distinctions that characterize top-performing high-achievers and organizations. From his study, Tony discovered and proved that the foundational characteristic of great performers was their ability to communicate their vision clearly and to perfectly translate their vision into action. Tony labels this distinction Communication Mastery, and it is the basis for his Strategic Acceleration Process. Whether you are a manager, an executive, an entrepreneur, a business developer, a sales team member, a management group, an organization, or anything in between, Strategic Acceleration is guaranteed to help you achieve what you want, when you want it.

The Strategic Acceleration approach is based on three pivotal concepts:

1. Clarity:
* Understand your targets and the "why" behind reaching them;

2. Focus:
* Concentrate on what really matters and filter out what does not;

3. Execution:
* Use effective communication to get things accomplished--faster!

Strategic Acceleration will help you develop a clear vision, outline priorities and objectives, and tackle goals with a true sense of urgency and focus. Once understood and deployed, Strategic Acceleration is sure to have a powerful, long-term, positive influence on the results and success that so many want yet rarely know how to achieve.  

Strategic Acceleration

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Stephen M. Pollan

Mark Levine

What to Say to Get What You Want in Life's Toughest Situations

Asking for a raise Confronting a backstabber Firing an employee Negotiating for more severance Ending a friendship Confronting a sexual harasser Debating vacations with your spouse Heading off potential client problems Excerpt from Lifescript #7. Asking for a Salary Increase Icebreaker: I’d like to thank you for the opportunity you and the company have given me. I recognize that you’ve been very influential in my growth and advancement. However, I have a problem that I need your help with. Pitch #1: I’ve been concentrating solely on my professional growth and haven’t been paying attention to my stream of income… Pitch #2: I think my salary no longer reflects my contribution to the company… Pitch #3: I think my salary no longer matches my job responsibilities… Whether you’re asking for a raise, confronting a backstabber, dealing with sexual harassment, Þring an employee, renegotiating a loan, discussing elder care with siblings, or asking your spouse to lose weight, scripts give you the most effective approach–and the actual words–to use. Each of the scripts provide you with an icebreaker opener, a "pitch," and a ßow-chart of rejoinders to give any response, positive or negative. You’ll also Þnd strategic pointers on attitude, timing, preparation, and behavior. From a heart-to-heart chat with a friend to a boardroom confrontation with a CEO, scripts provide a map to navigate successfully through the most complicated and dreaded situations you may face in your career, business, and personal life.

Lifescripts

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Meryl Runion

The Perfect Words to Say It Right and Get the Results You Want

PowerPhrases! is the answer to your communications problems and questions. It provides you with the exact wording to communicate in a clear and effective manner. It provides you with the words when you need them the most to assure common understanding, clear up conflict, network skillfully, negotiate, manage your boss and more. While many books tell you how to approach challenging situations, PowerPhrases! tells you exactly what to say.

Power Phrases!

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Mari P. Varga

Rod Hankins

28 Ways to Launch and Land Your Presentations with Punch, Power and Pizazz

Great Openings and Closings

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Barbara Delinsky

Languishing in her career as a business lawyer after relinquishing her dream to defend victims of corporate abuse, Emily Aulenbach impulsively abandons her husband and returns to a New Hampshire town where she spent a watershed college summer. By the best-selling author of Not My Daughter. 225,000 first printing.

Escape

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Nora Roberts

When a dark presence stalks female smoke-jumping firefighter Rowan Tripp in Montana, she wonders if she can get help from rookie smoke jumper Gulliver Curry. By the best-selling author of The Search. 800,000 first printing.

Chasing Fire

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Debbie

Browse by categories

John E. Bauer; Grace L. Duffy; Russ Westcott

The Quality Improvement Handbook

James P. Russell

The ASQ Auditing Handbook

Nancy R. Tague

The Quality Toolbox

H. Fred Walker

The Certified Quality Inspector Handbook

Charles A. Cianfrani; Joseph J. Tsiakals; Jack West

ISO 9001

James P. Russell

The ASQ Auditing Handbook

Charles A. Cianfrani; Joseph J. Tsiakals; Jack West

ISO 9001

Dennis R. Arter

Quality Audits for Improved Performance

Larry Wilson; Gary A. Higbee

Inside Out

Curtis D. Frye

Microsoft® Excel® 2010

Jonathan Kellerman; Jesse Kellerman

Crime Scene

Debbie Macomber

Any Dream Will Do

Fern Michaels

Picture Perfect

Debbie Macomber

If Not for You

Jane Green

Tempting Fate

Danielle Steel

Accidental Heroes

Jane Green

The Sunshine Sisters

Delia Owens

Where the Crawdads Sing

Perseus

Strategic Acceleration

Stephen M. Pollan; Mark Levine

Lifescripts

Meryl Runion

Power Phrases!

Mari P. Varga; Rod Hankins

Great Openings and Closings

Barbara Delinsky

Escape

Nora Roberts

Chasing Fire

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