Paperback (under 2 lbs)

Missouri

A Tool for Yourself, Your Team, and Your World

Offering a dynamic and pragmatic approach to business success, this helpful handbook introduces the insights, methods, practices, techniques, tools, and strategies used by skilled business leaders in a variety of businesses to motivate a struggling team, change one's goals, develop a clearer picture of where one is headed, or to move forward. Reprint. 50,000 first printing.

Unstuck

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Hardcover (under 2 lbs)

The Power of Positive Relationships

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Whale Done!

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Unleash the Power of Personal Accountability Using the QBQ!

In his bestselling ""QBQ!" The Question Behind the Question," Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. Now he takes readers to the next level to show how they can use the power of the "QBQ!" and personal accountability every day.

Flipping the Switch

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Changing and Succeeding Under Any Conditions

Most of the denizens of the Antarctic penguin colony sneer at Fred, the quiet but observant scout who detects worrying signs that their home, an iceberg, is melting. Fred must cleverly convince and enlist key players, such as Louis, the head penguin; Alice, the number two bird; the intractable NoNo the weather expert; and a passle of school-age penguins if he is to save the colony. Their delightfully told journey illuminates in an unforgettable way how to manage the necessary change that surrounds us all. Simple explanatory material following the fable enhances the lasting value of these lessons. Our Iceberg Is Melting is at once charming, accessible and profound; a treat for virtually any reader.

Our Iceberg Is Melting

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Leveraging Natural Groups to Build a Thriving Organization

It's a fact of life: birds flock, fish school, people "tribe." Every company, indeed every organization, is a tribe, or if it's large enough, a network of tribes—groups of 20 to 150 people in which everyone knows everyone else, or at least knows of everyone else. Tribes are more powerful than teams, companies, or even CEOs, and yet their key leverage points have not been mapped—until now. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright show leaders how to assess their organization's tribal culture on a scale from one to five and then implement specific tools to elevate the stage to the next. The result is unprecedented success. In a rigorous eight-year study of approximately 24,000 people in over two dozen corporations, Logan, King, and Fischer-Wright refine and define a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader. Tribal Leadership will show leaders how to employ their companies' tribes to maximize productivity and profit: the authors' research, backed up with interviews ranging from Brian France (CEO of NASCAR) to "Dilbert" creator Scott Adams, shows that over three quarters of the organizations they've studied have tribal cultures that are merely adequate, no better than the third of five tribal stages. Leaders, managers, and organizations that fail to understand, motivate, and grow their tribes will find it impossible to succeed in an increasingly fragmented world of business. The often counterintuitive findings of Tribal Leadership will help leaders at today's major corporations, small businesses, and nonprofits learn how to take the people in their organization from adequate to outstanding, to discover the secrets that have led the highest-level tribes (like the team at Apple that designed the iPod) to remarkable heights, and to find new ways to succeed where others have failed.

Tribal Leadership

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a personal lesson in extreme leadership

The radical leap

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Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

Delivering Knock Your Socks Off Service

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An Incredible Way to Rev Up Your Workplace and Achieve Amazing Results

Imagine a new kind of business model: one where caring for people is your capital investment and the returns redefine your bottom line. REVVED! is the story of Katie Adams, an up-and-coming manager who's struggling to rekindle the enthusiasm and support of her team at work. When she's passed over for a long-awaited promotion, the message from her boss is clear: turn things around or get out. But how? How do you inspire people to work harder, reach higher, and achieve more? How do you get them to support you and go above and beyond in everything they do? How do you get them to care? You show that you care about them. From the coauthor of FISH!, the bestselling book that put fun and passion back into the workplace, comes REVVED!-an incredible three-step program that helps you to maximize the returns that come from caring about your most important asset: your people. Jump-start your passion and put yourself and your team on the road to real results: WIN THEM OVER: Release that reservoir of positive energy in people by listening to them and voicing your appreciation. When people know you care, they're excited about going the extra mile. BLOW THEM AWAY: Take that excitement to the next level by creatively recognizing and rewarding your people. They'll feel so good about going that extra mile, they'll look for every opportunity to do it again. KEEP THEM REVVED: Sustain that level of excitement indefinitely by consistently and sincerely maintaining positive, honest relationships with everyone you encounter. Once you put this program into practice, you'll learn two very important lessons about caring: how huge the returns can be and how quickly your life can change for the better. So get ready, get REVVED!, and put your team on the road to high-speed success. MORE ENERGY! MORE PASSION! MORE RESULTS! Visit revvedbook.com to learn more about how you can create a high-performance team!

Revved!

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 praciticing personal accountability in work and in life

Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.

Question Behind the Question

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Outlines a program developed by Gallup experts and based on a study of more than two million people to help readers discover their distinct talents and strengths and how they can be translated into personal and career successes. 100,000 first printing.

Now, Discover Your Strengths

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What The Worlds Greatest Managers Do Differently

Explains how good managers can select, focus, motivate, and develop their employees in order to transform talent into performance

First, Break All The Rules

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Why Some Companies Make the Leap...And Others Don't

The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. “Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.” Perhaps, but who can afford to ignore these findings?

Good to Great

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A Path to Profits, Passion, and Purpose

The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.

Delivering Happiness

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Powerful Lessons in Personal Change

In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

The 7 Habits of Highly Effective People

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Heavy Hardcover (2 to 4 lbs)

Fashion, Home, Entertaining

" ... Persuades readers to listen to themselves and their instincts, to open their minds to new ways of thinking, and above all to search for inspiration"--Jacket.

A Life of Style

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Ken Blanchard

Barbara Glanz

Inspired by Johnny the Bagger

The Simple Truths of Service

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Heavy Paperback (2 to 4 lbs)

Building and Improving Your Wardrobe Piece by Piece

A fashion manual based on the popular magazine shares advice on how to dress fashionably on a budget or at sophisticated boutiques, covering such topics as how to cross-reference a wardrobe, identifying flea market bargains, shopping while traveling, fabric care, and making holiday purchases. Original. $300,000 ad/promo.

The Lucky Shopping Manual

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Workplace Lessons Smart People Wish They'd Learned Sooner

What's the hard truth? Soft skills get little respect but will make or break your career. Master your soft skills and really get ahead at work! Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage your workload handle the critics develop and promote your personal brand navigate office politics lead the troops and much more! Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style—straightforward, humorous, and motivating. Perfect for readers at all professional stages—from those who are just starting out to seasoned executives—this book is essential reading for anyone who wants to take his or her career to the next level.

The Hard Truth About Soft Skills

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21 Secrets for Leveraging Your Way to Greater Success

Leading Leaders to Leadership helps the reader discover and fine-tune his or her leadership skills--whether he or she is a seasoned leader, new leader, or has never led before. Most of us already have some leadership qualities and the potential to develop even more. To grow, we need guidance from someone who cares about us and our success, and is already where we want to be. John takes the mystery out of moving ahead by sharing the essential principles that will help readers lead others more effectively.

Leading Leaders to Leadership

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A Novel

Reluctantly returning to her hometown after an eight-year absence to investigate the murders of two preteen girls, reporter Camille Preaker is reunited with her neurotic mother and enigmatic, thirteen-year-old half-sister as she works to uncover the truth about the killings, a probe that leads her all too close to the secrets of her own past. A first novel. Reprint. 75,000 first printing.

Sharp Objects

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World Fashion from Berlin to Tokyo

Introduces the most popular bloggers in indie fashion today with a short profile and photographic spread for each individual.

Style Diaries

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#hungergames #catchingfire #maytheoddseverbeinyourfavor

The Second Book of the Hunger Games

By winning the annual Hunger Games, District 12 tributes Katniss Everdeen and Peeta Mellark have secured a life of safety and plenty for themselves and their families, but because they won by defying the rules, they unwittingly become the faces of an impending rebellion.

Catching Fire

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A Stephanie Plum Novel

When dead bodies start showing up in shallow graves near Vincent Plum Bail Bonds, bounty hunter Stephanie Plum tries to find the killer before she is the next target, while working to choose between the two men in her life.

Smokin' Seventeen

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The creator and protagonist of the infamous TuckerMax.com Web site is back with a whole new collection of hilarious stories of male debauchery, deviance, and occasional delinquency.

Browse by categories

Keith Yamashita, Sandra Spataro

Unstuck

Kenneth Blanchard, Thad Lacinak, Chuck Tompkins, Jim Ballard

Whale Done!

John G. Miller

Flipping the Switch

John Kotter, Holger Rathgeber

Our Iceberg Is Melting

Dave Logan, John King, Halee Fischer-Wright

Tribal Leadership

Steve Farber

The radical leap

Performance Research Associates

Delivering Knock Your Socks Off Service

Harry Paul, Ross Richard Reck

Revved!

John G. Miller

Question Behind the Question

Gallup, Marcus Buckingham, Donald O. Clifton

Now, Discover Your Strengths

Marcus Buckingham, Curt Coffman

First, Break All The Rules

Jim Collins

Good to Great

Tony Hsieh

Delivering Happiness

Stephen R. Covey

The 7 Habits of Highly Effective People

Rebecca Moses

A Life of Style

Kenneth H. Blanchard, Barbara A. Glanz

The Simple Truths of Service

Kim France, Andrea Linett

The Lucky Shopping Manual

Peggy Klaus

The Hard Truth About Soft Skills

John Fuhrman

Leading Leaders to Leadership

Gillian Flynn

Sharp Objects

Simone Werle

Style Diaries

Suzanne Collins

Catching Fire

Janet Evanovich

Smokin' Seventeen

Tucker Max

I Hope They Serve Beer in Hell

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