Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - Excellent

Listed - 9 months ago

Views - 1

Ships From - Washington

Est. Publication Date - Mar 2008

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Publisher Description

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service....