Category - Non Fiction / Business & Economics

Format - Paperback

Condition - Fair

Listed - 6 months ago

Ships From - Ohio

Est. Publication Date - Mar 2013

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Publisher Description

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require...